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The Visiting Hour Stream FAQs

IMPORTANT INFORMATION: The Visiting Hour streams tonight! 

At 19.30 Dublin time tonight, the curtain will rise on the Gate Theatre’s world premiere production of The Visiting Hour by Frank McGuinness.

The event will be broadcast live. Once the play starts at 19.30 sharp Dublin time, you will not be able to pause or rewind the event. Our virtual theatre lobby will open 15 mins beforehand at 19.15, and we recommend allowing yourself plenty of time to get ready for the start of the show.

The duration of the play is approx. 70 mins, and you can download your free show programme here:

If you arrive prior to 19.15, you will be greeted by a clock that will count down to the beginning of the live broadcast.

At this time, we also recommend you double-check you have your unique five-letter access code for tonight’s event.  

When you made your booking originally, you would have received an email from our presenting partner TicketCo AS with a link or code to tonight’s event. Search your email inbox for ‘TicketCo AS’ and find the item with your The Visiting Hour booking.

In that email, you will find a link to tonight’s broadcast, as well as a helpful ‘How Does It Work?’ document to help you get the most out of the event.

Alternatively, if you entered your mobile number while booking, you can also search for your code in your text messages under the name ‘TicketCo’. Instructions on how to redeem this code, based on your preferred viewing option, are below.

Can’t find your email? Check your spam or junk folders. If you still can’t locate it, you can visit the Gate Theatre’s TicketCo website here: https://gatedublinlive.ticketco.events/ie/en and use the ‘Find your purchased tickets’ option on the right-hand side of the screen.

If you’re still having issues, please contact us at boxoffice@gate-theatre.ie. We are anticipating a high volume of queries prior to the event, so please contact us as soon as possible with any issues.

How to watch on your computer, tablet, laptop or phone 

  1. Open your web browser and go to ticketco.tv
  2. Retrieve your unique five-letter Reference Code from your confirmation email (or text message) and click done.
  3. You will be redirected to our live stream page. Our virtual lobby opens 15 minutes before showtime.
  4. If you can’t find your confirmation email, check your spam or junk folder. If you still can’t locate it, you can visit the Gate Theatre’s TicketCo website here: https://gatedublinlive.ticketco.events/ie/en and use the ‘Find your purchased tickets’ option on the right-hand side of the screen. If you’re still having problems, contact us at boxoffice@gate-theatre.ie.

How to watch on your Smart TV 

If you have Apple, Android, or Amazon Firestick, then we strongly recommend downloading the free TicketCo TV app for the best streaming experience. Please note: you will need TVOS 13.0+ on Apple TV, or Android TV version 7.0+ to use the app.

  1. Open the App Store on your Apple, Android or Amazon TV/Firestick.
  2. Download and open the TicketCo TV app. Enter your five-letter Reference Code from your confirmation email (or text message) and click done.
  3. You will be redirected to our live stream page. Our virtual lobby opens 15 minutes before showtime at 19.15.
  4. To remove the chat function on Apple TV, use your remote to navigate to the top of the page where you will find a menu with the option to disable the chat.

Further details on live-streaming can be found here: https://start.ticketco.events/how-it-works-ticketco-media-services/

How to watch on your TV 

You can also connect your computer to your television using a HDMI cable, or by casting your screen with Chromecast. For more, see here: https://start.ticketco.events/how-it-works-ticketco-media-services/

An on-screen chat function will be available when the virtual lobby opens 15 minutes before show time. Alternatively, email boxoffice@gate-theatre.ie with any questions or queries.

Thank you for reading and we hope you enjoy the show.

Join the Conversation Online 

After the show, we invite you to join the conversation online using #GateAtHome #TheVisitingHour @GateTheatreDub on Twitter and @gatetheatre_dublin on Instagram.