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BOOK YOUR TICKET

Gate Theatre Returns Policy

Our stated policy and terms and conditions for returned tickets states that we do not offer any exchange or refunds. This will remain our official policy, however, due to the amazing demand for tickets for POOR we will endeavour to work with our audience members in order to allow as many people as we can to see the show who wish to do so. To this end we will use the below procedures for people looking to return or buy tickets for POOR.

PEOPLE LOOKING TO RETURN TICKETS

  • Customers who are no longer able to attend or who now have spare tickets they cannot use are asked to contact box office as soon as possible.
  • For customers who are returning 5 tickets or fewer: if you contact us more than 24 hours before the performance we will credit your Gate Theatre accounts and release the tickets for sale via box office and website.
  • If you contact us within 24 hours of the performance your tickets will be put up for resale. If we are able to sell them then the customer’s account will be credited. These tickets will be offered to in-person returns list only (more details below). If we are NOT able to re-sell the tickets, the original customer will lose the value of the tickets. There is no guarantee that we will be able to sell tickets, however we do expect very high demand.
  • People who arrive to the performance and inform us that they no longer need one or more tickets from their booking will be informed that we will attempt to sell these tickets to our returns list. If we are able to sell on these tickets, we will credit the person’s account. We will inform them that there is no gaurantee we will be able to sell on the tickets.
  • Groups of 6+ tickets must contact us minimum 1 week in advance of the performance if they wish to return tickets. If they do so, these tickets will be released for sale through box office and website and the customer’s account will be credited.
  • If they contact us within 1 week of the performance, we will put the tickets up for re-sale and we will credit the customer’s account to the value of all tickets we are able to re-sell. These tickets will be released to any waiting list we have, and for sale via box office and our website, and as each ticket(s) are sold we will credit the customer’s account.
  • Refunds will not be offered under any circumstances.

PEOPLE LOOKING TO BUY TICKETS

  • As we get return tickets between now and the end of the run (outside of those tickets returned within 24 hours of a performance) we will release them immediately for sale via box office and our website, so anyone calling us will be initially advised to keep their eye on our website for returns.
  • If a customer has one or two specific dates they wish to attend, box office may put them on a waiting list (up to a maximum of 10 customers per date) and we will call them if we get any tickets returned for that date. Customers will be on the waiting list in the order that they contacted us. If we are unable to get through to any customer we will move on to the next person on the list.
  • Customers who contact us ON THE DAY OF A PERFORMANCE will be informed that we will have an IN PERSON ONLY waiting list for returns. This will open ONE HOUR BEFORE the performance (6.30pm for evening performances and 1.00pm for matinees). There is no guarantee that there will be tickets but this will be the only way to avail of any potential returns on the day.
  • We will only begin taking names at 6.30pm, no matter what time anyone arrives. Anyone who arrives earlier than that must order themselves into a queue to get their names on the returns list. Box office will not be responsible for queue management before 6.30pm. We will provide information for people wishing to queue, and they may do so outside the box office doors and up the street towards reception doors. Alternative arrangements may be put in place if there is inclement weather.
  • At 6.30pm we will ask anyone looking for returns to approach box office one by one and we will take their names, give them a numbered ticket and inform them we will contact them if we get any returns.
  • If we have tickets to sell at that point (from re-sell tickets from that day or unneeded house seats) we will sell them immediately at 6.30pm to those at the top of the queue. Anyone else will be asked to wait in the bar/Oval and we will contact them if we get returns to sell from those arriving to see the performance.
  • All people queuing will be informed that there is no guarantee of any tickets through this process.
  • At 7:25pm the FOH manager will inform box office that the show is about to begin and, unless we still have active tickets to sell to the returns queue, the performance will begin and there will be no more returns for that performance. Any unsuccessful remaining patrons looking for returns will be informed that they are more than welcome to try again for another performance or be placed on the waiting list for another performance, with no guarantee that we will be able to find them a ticket.